<p style=”text-align: center;”>We are looking for self-motivated, positive individuals who are passionate about service excellence and the F&B industry. Join us and be part of our family!</p>
Create a sound and strong working relationship with all staff and help to develop their maximum potential
Evaluate the operations and procedures and suggest improvements
To assist in conducting training for the subordinates to maintain on a constant basis the highest possible of product quality and conduct in a first class manner
Responsible for the submission in a timely manner, all reports, schedules etc
To attend all meetings and training programs when required
Has overall shift responsibilities and is accountable for the smooth running of the restaurant under their care
Responsible for the profitability of the outlet, staff management, product quality, maintaining excellent customer service standards and execution of promotions in outlet
Responsible in recruitment, development and retention of staff in the outlet
•Involve, prepare pre-service meeting/roll call for staff
Responsible for the submission in a timely manner, all reports, schedules etc to the Operations Manager and HQ
Provide feedback/recommendations on staff schedule, attendance, timeliness, complaints and innovations or any exceptional occurrences
<p style=”text-align: center;”>We believe that success is the result of happy employees. We value our people and believe in providing the best for them. Check out what we have lined up for you.</p>
Hospital and Surgical & Personal Accident Insurance
Employee Referral Incentives
Meals & Uniform Laundry
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Captain
Responsibilities
• Set up seating arrangements and ensure tidiness
• Take orders and serve to customers
• Assist in preparation of reports and forms
• Maintain highest standards of service while upholding good hygiene and grooming standards
• Undertake any other related task/duty/assignment that may be given by the superior
• Accountable for smooth running of the kitchen and operations
• Control wastage and improve efficiency in the kitchen
• Ensure highest standards of food quality and presentation
• Inventory control and planning of stock intake
• Enforce strict adherence to Standard Operating Procedures (SOP)
• In charge of rostering, scheduling off days and leave planning
• Supervise and and conduct training for junior trainee chefs
• Attend all meetings and training programs when required
• Maintain food and presentation quality
• Control wastage and ensure efficiency in the kitchen
• Assist in rostering and forecasting of staff requirements such as leave planning and overtime
• Inventory control and planning
• In charge of staff meals preparation
• Assist in preparation of ingredients for Chef
• Maintain consistency and highest standard of food quality
• Check on freshness and prepare stocks, sauces and daily garnishes
• Ensure that kitchen is well organized
• Has overall shift responsibilities and is accountable for the smooth running of the restaurants under their care
• Accountable for overall sales revenue, staff management, product quality, customer service standards and execution of promotions
• Responsible for recruitment, development and retention of staff
• Manage cost expenses and manpower allocation
• Evaluate operational procedures and suggest improvement
• Enforce hygiene regulations and upkeep restaurant cleanliness and hygiene standards
• Responsible for the submission in a timely manner, all reports, schedules etc. to the Area Zone Manager and HQ
• Provide feedback on staff schedule, attendance, timeliness, complaints and innovations or exceptional occurrences
• Overseas posting/attachment may be required
• Assist the Restaurant Manager in administrative duties
• Lead and supervise team members in providing excellent customer service
• Conduct departmental SOP training for all staff to maintain a consistent best in class service standards and conduct
• Forecast staff requirements and rostering i.e. scheduling rest days, leaves, and overtime
• Lead and motivate staff in achieving sales targets and customer satisfaction
• Arrange and lead daily roll call meetings
• Keep the Outlet In-Charge/Manager informed on all items of interest
• Enforce proper grooming and upkeep restaurant cleanliness / hygiene standards
• Undertake any other related task/duty/assignment that may be given by the Assistant Restaurant Manager/ Restaurant Manager
We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. We'll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
• Meet, greet and lead customers to their seats
• Replenish cutleries and sauces
• Take orders and serve to customers
• Undertake any other related task/duty/assignment that may be given by the superior
We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. We'll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
• Accountable for staff management, service excellence and customer satisfaction at outlet
• Set key performance targets for the year and development plan for CCA/s & SA/s at outlets
• Conduct appraisals and orientation for CCAs/SAs
• Partake in recruitment, welfare, disciplinary, staff development and promotion matters of CCD team
• Work with Brands and Operations to initiate service improvement activities
• Analyze the feedback statistics and propose solutions to resolve service quality gaps
• Plan, develop and conduct training workshops for employees
• Engage in the planning and management of the yearly budget for the Department
• Ensure proper arrangement of seats and smooth running of designated section
• Lead and supervise team members in providing excellent customer service
• Proactively introduce promotions to customers to boost sales
• Lead and motivate staff in achieving sales targets and customer satisfaction
• Prepare and submit all reports, schedules etc in a timely manner
• Enforce proper grooming and upkeep restaurant cleanliness / hygiene standards
• Undertake any other related task/duty/assignment that may be given by the Reporting officer
We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. We'll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. We'll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
• Spearhead feedback management and resolve escalated cases promptly
• Coordinate with Training department to plan and devleop training schedules and curriculums for new hire and existing staff
• Ensure a post mortem is carried out for each ad hoc event and submit report to ASM/HOD on possible enhancements to be made in the next event
• Analyze the outlets proposed service processes and prepare report to Service manager to evaluate the feasibility of implementing the service processes company wide
• Prepare report for HOD meeting on the performance of SAs and feedback statistics
• Lead the frontline in demonstrating excellent customer service at all times
• Submit, monitor and analyze various reports and data meant for service enhancement purposes
• Motivate and coach the operations team in delivering service excellence
• Lead and ensure smooth running of ad hoc events such as culinary workshops, product launches and outlets opening
• Rostering of work schedules for respective team members and ensure that the off days are well distributed.
• Assist in the preparation of (editing) the Customer Care Memos and disseminate to all stakeholders
• Demonstrate excellent customer service and maintain customer satisfaction at all times
• Engage with customers through checking on their dining experience, making recommendations and gathering feedback to provide service enhancement to customer
• Resolve guest enquires and feedback in various platforms promptly and propose preventive measures
• Assist with employee training to achieve and maintain service excellence
•Liaise and plan VIP reservations with Operations team, which includes serving the VIPs personally when they dine at the outlets
• Anticipate customer needs and respond promptly
• Maintain customer engagement and collate data reports for service enhancement purposes via checking on customers’ dining experience, making recommendations and gathering feedback
• Periodically review and customize processes to improve productivity, product and service quality
• Resolve guest enquires and feedback in various platforms promptly and propose preventive measures
• Mentorship and conduct training to achieve and maintain service excellence
• Preparation of Customer Care Memos
Thank you for writing in to us. Please be assured that your enquiry or feedback is well received and looked into.
For restaurant general reservations, please call your preferred restaurant to enquire on the reservation policy and table availability as it varies with each restaurant.
We regret that online/email reservation requests are not accepted.
For potential partners, we appreciate your interest in working with us, and we will reach out if we are keen to collaborate.
Our office operating hours are from Mondays to Fridays, 9am to 6pm. We seek your kind understanding that the office is closed on Weekends and Public Holidays.
